Refund policy

Return Policy

We have a 7-day return policy. This means you have 7 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unworn, unwashed, unopened, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at shop@bakedpotatoes.com with your order number and reason for the return.

If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping costs for approved returns are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us right away at shop@bakedpotatoes.com so we can review the issue and make it right.

Non-Returnable Items

We do not accept returns for items that have been opened, worn, washed, used, damaged after delivery, or returned without original packaging and tags.

We also cannot accept returns on sale items, gift cards, custom products, personalized items, or final-sale items.

Exchanges

We do not offer direct exchanges at this time. The fastest way to get a different size, color, or item is to place a new order and request a return for the original item, if it qualifies under this policy.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shop@bakedpotatoes.com.